Resume - Lisa Guinn

Achievements

• Delivered VMware technical training to customers and employees: Install & Configure, Fast Track, Overview, Orchestrator
• Rated in the top echelon of VMware instructors within first 18 months
• Developed short eLearning courses for customers and employees that incorporated both audio and video, using Adobe tools
• As part of a team, developed and delivered a top-rated lab on VMware automation at VMworld 2008
• As part of team, developed Fast Track training for VMware vSphere 4

Achievements

• Overall responsibility for technical training for QuickBooks engineers, including course selection, budget and schedule
• Maintained and delivered internals training to engineers
• Delivered product training to new engineers and marketing staff
• Supported a program for informal study groups, with 12 groups in operation
• Designed training courses and curriculum
• Developed a skills inventory to identify key abilities needed for developer job roles
• Selected and managed training vendors
• Managed annual training budget of approximately $500K
• Managed hardware and software budget for division, approximately $1.2 million

Achievements

Training and Consulting

• Recognized as one of the top 10 HP instructors in the Americas in 1996
• Developed and delivered training courses to HP customers for a wide variety of technologies.
• Developed and delivered customized training to match specific customer needs.  My accounts included AT&T, Citicorp, Weyerhaeuser
• Implemented an instructor certification program for e-speak instructors
• Planned, managed and taught the IT Service Management (ITSM) curriculum for HP in the US
• Passed the IT Infrastructure Management certification examination in April 1998 – the first US instructor to do so
• Mentored key clients in object-oriented (OO) software development.  My largest client was CapitalOne.
• Co-led the development and delivery of Information Management Accelerated Training for HP consultants

Marketing and Sales Support

• Product Marketing manager for Managed Web Solutions, an outsourcing service for web-based applications and servers
• Developed Service Level Agreements as well as technical marketing collateral for Managed Web Solutions
• Led an annual project to map future services to be included in the product line
• Provided technical pre-sales support to the sales team for web-based outsourcing, including pre-qualifying customers based on technical criteria; developed and delivered technical proposals for customers

Achievements

• Had overall management responsibility for administrative computer systems used by the school district
• Developed and presented annual plans and budgets to the Board of Directors
• Managed an annual budget of over $600,000
• Responsible for hiring and firing for a staff of 9
• Developed, implemented and supervised procedures for routine systems operations
• Selected and managed vendors for hardware, software and services
• Provided technical leadership for software development and maintenance, including database design and performance tuning
• Managed user training and support